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Malay A. Upadhyay is a seasoned professional with extensive experience in artificial intelligence, customer experience, and strategic marketing. Currently serving as a Member of the Board of Advisors and Masterclass Instructor for the Certified AI Transformation Leader Program at the United States Artificial Intelligence Institute, Malay also holds the position of COO and Chief Customer Experience Officer at SalesChoice Inc. Additionally, roles include advising for Completing and the University of Richmond's Customer Experience Program, as well as authoring the 'AI Management' series published by BPB. Previous contributions to organizations such as the European Commission, The AI Directory, and Simi International demonstrate a strong background in AI policy, marketing strategy, and business growth. Malay's academic credentials include an MBA from Smith School of Business, a Master's in Marketing Management from Università Bocconi, and a Bachelor's in Biotechnology Engineering from Manipal Institute of Technology.