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Neil Grunstein has over 25 years of experience in various roles in the field of user experience and customer experience. Neil currently serves as the Director of Customer Experience at United Methodist Communications, where they are responsible for managing the strategy and execution of the customer experience journey. Prior to this, they worked as the Manager of User Experience at SurePoint Technologies, where they led the user experience practice and assisted in leading a digital transformation across all products and services. Neil also has experience as a Senior User Experience Researcher Consultant at Kroger Technology, where they conducted research studies and created usability reports, personas, and user journeys. Neil Grunstein has previously worked in leadership positions at Mindtree, Macy's, KeyBank, Medical Mutual, AnyClip, and Comverse Technology, Inc., gaining expertise in strategic vision, complex data analysis, user-centered design analysis, and web design and marketing. Neil started their career as the Owner/Founder of Neil Design Studio, where they worked with multinational clients on website design, maintenance, marketing campaigns, and analytical research.

Neil Grunstein's education history includes obtaining a Web Designer Diploma from John Bryce between 1998 and 2000. During this time, they studied Web Page, Digital/Multimedia, and Information Resources Design. Prior to that, from 1996 to 1998, they attended The Open University and completed a degree in Design and Visual Communication with a focus on Graphic Arts. Additionally, Neil Grunstein holds an A++ Technician certification, but no specific information regarding the institution or year of attainment is available.