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Dom Ainley is an experienced leader in customer service and operations, currently serving as the Head of Customer at United Legwear & Apparel Co. since October 2024, where strategic leadership in global customer experience is a primary focus. As the Founder of In The End Zone UK, Dom brings NFL-related content to audiences, engaging in football discussions and debates. Previously, Dom held various leadership roles at Ted Baker from April 2014 to October 2024, culminating as Head of Customer Service & Experience, overseeing a global service team and enhancing customer satisfaction through innovative strategies. Early career experiences include roles at Tommy Bahama and Frenger Systems, complemented by a Bachelor's degree in Theatre and Professional Practice from Coventry University.