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Eliza Gilliam has extensive experience in the healthcare and customer service sectors, currently serving as a Senior Business Process Analyst at United Concordia since August 2015, with responsibilities that include managing reports for Dental Network Operations, ensuring compliance with government regulations, and supporting audits. Prior to this role, Eliza spent nearly a decade in various customer service positions at United Concordia, specializing in the TRICARE Dental Program and Life and Specialty Ventures. Earlier experience includes working as a Customer Service Assistant at Holy Spirit Hospital, where Eliza interacted with patients to gather feedback on their service experiences and cross-trained in multiple food service roles. Eliza holds a Bachelor of Arts in History from Penn State University, completed in 2005.