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Anita L. Webb is a seasoned professional with extensive experience in customer service and management. Currently serving as a Senior Customer Service Specialist at United Concordia Dental since January 2019, Anita excels in handling inquiries from individual members, groups, providers, and brokers while ensuring timely and high-quality responses. Previously, Anita managed the floral department at Michaels Craft Stores, significantly increasing sales from $30,000 to $108,000, and has held roles such as Office Support Specialist and Call Center Associate, where performance consistently ranked among the top sellers. As a designer and owner of Pennsylvania Country Crafts, Anita specializes in floral arrangements and seasonal decorations. Anita's early career includes supervision of multiple stores at Penn Dairies, where managerial skills were honed. Anita holds a Bachelor's degree in Marketing and an Associate degree in Retailing from York College of Pennsylvania.