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Violeta U. is an experienced QA Tester at United.Cloud since July 2017, with a robust background in IT and customer service. Previously, Violeta worked as an E-banking Officer in the IT department at Alpha Bank Serbia from August 2008 to June 2017 and as a Commercial Assistant at the U.S. Commercial Service - U.S. Embassy from July 2006 to August 2007. Violeta's earlier roles include a Provisioning Analyst at Rogers Communications Canada and a Tester for DSL service delivery at Rhythms Canada, showcasing strong technical expertise in telecommunications. With a Bachelor of Science degree in English Language and Literature from the University of Belgrade, Violeta demonstrates proficiency in user consulting, problem resolution, and project management.