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Aurelie Zahm is an experienced professional currently serving as Managing Director at 1823 Group since August 2016, with previous roles including Director of Operations and Head of Operations, focused on optimizing business processes for clients and employees. Prior to this, Aurelie held key positions such as Head of Customer Experience at Powwownow and Customer Services Manager at InterCall, along with experience as a European Telesales Executive and Account Manager at Baptie & Company. Aurelie began a career in sales and account management as a French Account Manager for Jai Kudo Eyewear and Lenses. Educational qualifications include a degree in Foreign Languages Applied to Business from London Metropolitan University, and further studies in the same field from Université Sorbonne Nouvelle and Université de Haute-Alsace Mulhouse-Colmar, alongside a Baccalauréat S from Lycée Jean-Henri Lambert.