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Puspa Raj Upreti is an experienced IT professional currently working at Randstad as an Information Technology Service Desk specialist, utilizing Bright’s Pattern and Service Now for incident management since April 2022. Concurrently, Puspa Raj is employed at UCP Central PA in a home care assistance role. Previously, Puspa Raj held dual positions at Presque Isle Downs and Casino from March 2019 to December 2021, serving as an IT Specialist providing first and second-level support to end users, and as a Slot Technician addressing issues with slot machines. An internship at Edinboro University of Pennsylvania involved inventory management of computers for employees and staff using the IT Service Management solution Samanage. Puspa Raj holds an Associate's degree as a Network and Database Professional from Erie Institute of Technology, completed between 2016 and 2017.