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Benedicte Defays has extensive experience in customer service and logistics, currently serving as a Customer Service Coordinator at UNITED CAPS since January 2003. Prior to this role, Benedicte worked at Tarkett in a logistics capacity from January 2001 to December 2002. Educational qualifications include a Graduat in Secrétariat de Direction with a focus on languages, obtained from Haute École de la province de Namur between 1998 and 2001.