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Richárd Kozma has extensive experience in the customer service industry. Richárd served as the Chief Executive Officer and Chief Operating Officer at United Call Centers from 2009 to 2019, where they oversaw all facets of customer services and managed business operations efficiently. Prior to that, they worked at SYKES as an Account Manager, Supervisor, and Customer Service Agent from 2005 to 2009.

Richárd Kozma obtained a Bachelor's degree in Hungarian/Magyar Language and Literature from the University of Miskolc, where they studied from 1999 to 2004.