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Brad Falvey is a seasoned professional in customer success and operations, currently serving as the Senior Customer Success Operations Manager at Unite Us since April 2024. Previously, Brad held the role of Customer Success Operations Manager at SchoolStatus, where responsibilities included managing KPI metrics related to renewals, upsell forecasts, and churn rates, achieving significant performance metrics. Brad began their career at TeachBoost, progressing from Coordinator of Marketing & K12 Partnerships to Marketing and Sales Ops Manager, where strategies to enhance growth in key performance indicators were implemented. Earlier experience includes a Management Trainee position at Hajoca Corporation and work as an Independent Marketing Consultant. Brad holds an MBA from the University of Louisiana at Lafayette and a Bachelor's Degree in Management and Marketing from The University of Alabama.