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Karen DeCecco is a seasoned professional in customer success management with over 20 years of experience across various industries. Currently serving as a Senior Customer Success Manager at Unit4 since October 2020, Karen previously held roles at version 1, Oracle, SDL plc, and UNIT4 UK, where responsibilities included account management, driving customer retention, and implementing success frameworks. Early career stages involved project management at Goldfarb Consultants, general management at Norsid Engineering, and IT sales management at Computerland. Karen's extensive background in managing customer relationships and driving satisfaction has positioned their as a trusted advisor within the field.