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Czaren Ballad currently serves as a Guest Services Specialist at Unique Stays LLC, where responsibilities include supporting Superhosts to maintain a 5-star experience across more than 150 properties. Key contributions involve creating onboarding processes for new clients, managing guest escalations, screening guest profiles, collecting security deposits, facilitating transparent reviews and ratings, filing claims and AirCover requests, and coordinating scheduling for housekeeping and maintenance. Previously, Czaren held the position of Technical Support Specialist at VXI Global Solutions, LLC.