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Vishal Bhalla has a strong background in customer experience and operations, with extensive experience in leading teams to improve customer satisfaction and loyalty. Vishal's career includes roles in various companies such as Telstra and Vocus Communications, where Vishal successfully managed large teams and implemented strategies to drive operational excellence. With a Master of Business Administration (M.B.A.) in Finance and certifications in Project Management, Vishal is well-equipped to lead and strategize in the customer success and operations field.