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Vikas Singh is a seasoned professional with extensive experience in product delivery, business analysis, and process excellence. Currently serving as a Senior Product Delivery Specialist at Uniphore since June 2021, Vikas leads consulting engagements, manages cross-functional teams, and drives strategic growth for clients. Previously, Vikas held roles at R Systems as a Senior Team Lead and Senior Business Analyst, focusing on business analysis and data-driven insights. Vikas's career began at HCL Technologies, where responsibilities included process improvement and customer satisfaction analysis. Earlier experience includes roles in customer service and sales at Vcare Call Centers and Maple e Solutions, respectively. Vikas holds a Bachelor of Science degree in Biology from CCS University Meerut.