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Sreekala Jagadeesh is a seasoned professional with extensive experience in program and project management, particularly in the field of contact center implementation and managed services. Currently serving as a Senior Program Manager at Uniphore since April 2022, Sreekala previously held various leadership roles at Servion Global Solutions from September 2000 to April 2022, culminating in the position of Associate Vice President - Professional Services, where responsibilities included overseeing the managed services division, program management for enterprise projects, and vendor management. Sreekala's career also includes roles as Senior Project Manager, Project Manager, Software Services Manager, Assistant Manager - Software Services, and Software Engineer - Services. Sreekala holds a Bachelor of Engineering in Electronics and Communications from Amrita Vishwa Vidyapeetham and an MBA in Systems from the University of Madras.