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Punit Sharda is an experienced professional with a strong background in project management and technology, currently serving as Delivery Lead for Conversational AI Products at Uniphore since October 2021, overseeing projects and enhancing customer experiences in North America and India. Previous roles include Platform Services Program Lead at HP, where Punit implemented real-time NPS detection and developed a sentiment analysis tool, and various positions at Wipro Technologies, Accenture, Microsoft, Unisys, and GECIS, focusing on data center management and IT service processes. Punit holds an MBA in Consulting and Marketing from SVKM's Narsee Monjee Institute of Management Studies and is a certified Project Management Professional.