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Marcus Hopkins serves as the Director of Implementation Engineering at Uniphore since March 2022, where responsibilities include directing a team focused on the delivery and installation of solutions and overseeing global engineering support. Prior experience at Citi, spanning over two decades from October 1998 to March 2022, encompasses several leadership roles, including Senior Vice President of Technology, where oversight of global voice recording technologies and support for 300,000 employees was critical. Additionally, roles as Vice President of Global Call Center Technology and Operations Manager involved managing operations and compliance within technology for extensive customer support environments. Earlier experience includes serving as Chief Executive Officer at Restored To New Life Services, focusing on strategic planning, financial viability, and organizational compliance. Marcus holds an MBA in Business Administration and a BA in Management from the University of Sioux Falls.