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Jessica Hiebert currently serves as the UnionCare Team Lead at UnionWare, where leadership responsibilities include managing a team of five software support representatives. Prior experience at UnionWare also includes roles as Support Analyst, focusing on complex application support analysis, and Software Support Representative. Before UnionWare, Jessica worked at Richardson International as a Software Developer and at RBC as an Expert Customer Service Representative. Jessica Hiebert earned a degree in Business Information Technology from RRC Polytech between 2010 and 2012.