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Joy Griffin has extensive experience in customer service and sales management across various industries. Currently serving as the Manager of Customer Service at Union Power Cooperative since January 2016, Joy previously held multiple managerial roles at Windstream, including Manager of Small Business Sales & Care, where effective leadership resulted in significant revenue growth and improved customer satisfaction. Joy's earlier positions include managing customer service teams at Tyco Fire Protection, global compliance initiatives at Global Compliance, and sales efforts at National Diagnostics, showcasing a strong background in team development and client relations. Joy holds a Bachelor of Science in Business Administration with a focus on Management and Marketing from Appalachian State University.