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Shemana Askin is an experienced professional in customer service and complaint management, currently serving as an Assistant Manager at Union Assurance PLC since September 2020. In this role, Shemana handles complex case management, facilitates the resolution of escalated complaints, and implements improvement strategies based on data analysis. Prior to this position, Shemana worked as an Executive in Customer Service at AIA, where responsibilities included client interaction and the development of customer management plans. Shemana's career also includes experience as a Customer Relations Officer at CRS Consultancy (Pvt) Ltd and as a Marketing Coordinator at JF Packaging (Pvt) Ltd. Educational qualifications include a BSC in Business Administration from Open University of Sri Jayewardenepura and a Certificate in Services Marketing from the Sri Lanka Institute of Marketing-SLIM.