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Jennifer Kline Shernoff is a seasoned professional with extensive experience in customer experience, marketing, and product management. Currently serving as a Senior Consultant at Unify Consulting since May 2024, Jennifer has also worked as an Independent Consultant for Jennifer Shernoff, LLC, focusing on business analysis and B2B2B Enterprise SaaS solutions. Previous roles include Vice President of Customer Experience and Marketing at Shiftboard and SVP of Product & Design at Ada, where Jennifer advanced the integration of conversational AI within customer journeys. Noteworthy tenure at LivePerson involved leading cross-functional teams to enhance product management, while earlier positions at Avvo and Liberty Mutual Insurance involved overseeing customer lifecycle strategies and marketing initiatives. Educationally, Jennifer is pursuing a Master's degree in Marriage and Family Therapy/Counseling at Capella University and holds degrees from Seattle University and the University of Virginia.