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Katharine Buchan is an accomplished Customer Success Manager with extensive experience across various sectors, including food, travel, and lifestyle. Currently at UNiDAYS, Katharine manages a portfolio of over 40 high-profile clients and has consistently exceeded revenue targets, driving annual growth of over £500k. Previously, Katharine held customer success roles at MNA Digital, where significant revenue growth and improved customer satisfaction were achieved, and at Small Man Media, where successful PR and marketing campaigns were executed. Katharine holds a First Class Honours degree in Event & Venue Management from the University of Wolverhampton, where the dissertation focused on the effective use of social media in SMEs.