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Jon Hammitt is an experienced manager in workforce and quality management, currently serving as the Manager of Call Center Workforce Management at UNFCU since May 2022, where responsibilities include accountability for workforce production metrics and member satisfaction goals. Prior to UNFCU, Jon held various roles at PNC from January 2005 to May 2022, including Quality Manager and VP, Senior Operations Manager, focusing on quality assurance strategies and capacity planning. Jon's career began at GE Money, where roles included Global Capacity Planning Manager and Collections Manager. Jon holds an Associate's Degree in Business Administration from SUNY Broome Community College and attended SUNY Oneonta.