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Tam Nguyen is a seasoned professional in the biomedical and medical engineering field with extensive experience in product support and customer service. Currently serving as Service Manager and Product Support Engineer at Unchained Labs since April 2021, Tam provides global product support and travels for on-site escalations. Previously at Roche from May 2013 to April 2021, Tam worked in various roles including Global Customer Support Product Support Engineer, where responsibilities included training for Digital Pathology hardware and collaborating on customer-centric improvements. Other notable positions at Roche included Senior Service Specialist and Certified Trainer for the Asia Pacific region, Service Engineer for the Middle East, Systems Engineer focusing on fluidics for Tissue Staining Platforms, and Research Associate conducting verification studies. Tam holds a Bachelor's degree in Biomedical/Medical Engineering from the University of Arizona.