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Kayla Costa has extensive work experience in operations and management roles. Kayla is currently the Chief of Staff at Unchained, where they oversee internal operations and is responsible for managing the staff. Prior to this, they were the Head of Staff at the same company. Kayla also worked as the Internal Operations Manager at Unchained and played a key role in refining processes and improving organizational design.

Before joining Unchained, Kayla worked as an Operations Manager at AZ CROWN, where they were responsible for managing daily operations. Kayla also worked as an Operations Associate at Linked Strategies, where they undertook a process management project and implemented key performance indicators.

Kayla's previous experience also includes working as an Operations Associate at Airfordable, where they increased operational capacity and developed procedures to enhance client services. Kayla also worked as a Business Operations Manager at ChefATX and as a Lean Management Student Consultant at The Greater Boston Food Bank.

Earlier in their career, Kayla gained internship experience as a Site Logistics Intern at First Solar, a Management and Consulting Field Experience at the Boston Red Sox, and a Customer Service/Operations Intern at Amerasport Corporation.

Throughout their career, Kayla has demonstrated strong skills in process improvement, team management, and operational efficiency.

Kayla Costa pursued their Bachelor of Science (BS) degree in Business Administration, Management, and Operations from Babson College, where they studied from 2012 to 2016. Additionally, in 2015, they briefly attended Universidad Pablo de Olavide, where they completed a Bachelor's Degree in Liberal Arts and Sciences/Liberal Studies.