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Firdous Shaikh is currently serving as a TS Senior Auditor at UL Solutions, where responsibilities include conducting information security audits and compliance evaluations against PCI SSC standards and ISO 27001 frameworks. Previously, Firdous worked as a Technology Compliance Consultant at KPMG India, focusing on Cyber Assurance Audits and identifying remediation gaps for multinational conglomerates and telecom clients. Earlier experience includes serving as an Associate Consultant at ControlCase, conducting PCI and PA DSS audits, and gap assessments for clients in various countries. Firdous also briefly taught ITSM lectures as a Visiting Faculty at Usha Pravin Gandhi College of Arts, Commerce and Science. Firdous holds a Bachelor's degree in Information Technology from L S Raheja College and a Master of Science in Information Technology from Shri Vile Parle Kelavani Mandals Usha Pravin Gandhi College of Management.