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Karen Smilie, MBA, ITIL has extensive experience in IT management and project coordination. With a background in project management and IT support, Karen has successfully overseen various projects, including the consolidation of a global help desk and the implementation of new IT policies and procedures. Karen is known for their strong vendor management skills and cost-saving initiatives. Karen's dedication to quality service has earned their recognition, including the prestigious Signature Service Medallion Award in 2010. In addition to their professional achievements, Karen also serves as a board member for the Hazelden Betty Ford Foundation, showcasing their commitment to community involvement and fundraising efforts.