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Jack Fields MCOMP is an experienced IT professional currently serving as a Junior Technical Support Engineer at UK TOTE GROUP since May 2022. In this role, Jack provides 2nd and 3rd line support across various channels while assisting service managers to drive operational excellence. Prior experience includes positions as a Service Desk Analyst and a First-line IT Technician at The Dean Trust, where Jack was responsible for resolving technical issues and providing support for client networks. Jack also has experience as an IT Technician at Watergrove Trust and has developed customer service skills through a role at Pizza Hut UK & Ireland. Jack holds a Master’s in Computing with a focus on Network and Security from Edge Hill University.