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Greg Paffard is a seasoned professional with extensive experience in operations, customer service, and business planning across various industries. Currently serving as Business Planning Manager at UK Tote Group, responsibilities include managing strategic programs and enhancing delivery efficiency across multiple channels. Prior roles include Head of Operations at STL Technology Solutions Ltd, where Greg led teams in implementing software solutions to improve client productivity, and Sales Operations Manager at Weir Minerals, coordinating sales activities and managing budgets. Greg's experience encompasses roles in customer care management, direct sales operations, and service strategy development, demonstrating a consistent focus on operational excellence and customer satisfaction throughout a career that spans over three decades.