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Teresa Andersen has over two decades of experience in business analysis and quality improvement, primarily at UCAN in Chicago since November 1999. Roles include Business Analyst, Quality Improvement Manager, and Coordinator of Quality Improvement and Research, where Teresa has demonstrated expertise in customer service, technical training, strategic data analysis, and compliance monitoring. Key accomplishments include advocating for Tableau implementation, leading training initiatives, and investigating service gaps for process improvement. Prior experience includes serving as a Specialty Case Manager at Aunt Martha's Youth Service Center. Teresa holds a Master's Degree in Social Service Administration from the University of Chicago and a Bachelor of Arts in Social Work from the University of Wisconsin-Whitewater.