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Justine Hernandez is an experienced IT professional currently serving as an Associate Systems Engineer (Operations) and IT Service Desk Specialist at Ubiquity since July 2020. Responsibilities include managing incoming tickets, providing pre-solutions, and escalating incidents as needed. Previous roles at Ubiquity include Project-based IT Support Associate and IT Support Assistant, with experience in a BPO setting addressing various software, hardware, and network issues. Earlier experience includes a Web Designer Assistant role at Lamudi Philippines and IT Support Assistant positions at Airfreight 2100, Inc. Justine holds a Bachelor of Science in Information Technology and a Diploma in Information Communication Technology from the Polytechnic University of the Philippines.