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Antesh Kumar Singh has extensive experience in workforce management with a career spanning over a decade. Currently serving as the Sr Manager of Workforce Management at Uber since August 2019, Antesh has played a critical role in CommOps and served as the SRP Lead. Prior to this position, Antesh held various roles at Convergys from November 2010 to August 2019, including Capacity Planner, where key responsibilities involved analyzing call trends and implementing new projects, and Scheduling Analyst, focusing on developing effective staffing plans for call centers. Antesh's earlier experience includes positions as Associate - WFM, Assistant III in Virtual Command Center WFM, Floor Support, and Customer Care Executive, which collectively contributed to a robust skill set in operations management and customer service optimization.