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Courtney has been with US Inspect since 2018 and has over 5 years’ experience leading call center teams to success. With US Inspect, she coaches team members to champion the customer experience and convert leads to sales via a consultative sales approach. Her focus is developing a high performing team and improving processes in order to provide the best customer journey for home-buyers nationwide.

Prior to US Inspect, Courtney worked for the Department of State at a US Embassy in Africa wherein she supported the embassy community in areas such as crisis management, guidance and referral, education, employment, and events planning.

She has over a decade of experience in customer sales and service, leadership, process improvement, education, and training.

Courtney earned a BA in Theatre Performance from the Johnny Carson School of Theatre and Film at the University of Nebraska-Lincoln. She has a flair for performance, human connection, and storytelling.