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Andrea Thompson has extensive experience in the healthcare benefits sector, currently serving as a Provider Relations Representative at UMWA Health and Retirement Funds since September 2015. In this role, Andrea manages incoming calls related to pension and health benefits for retired miners and their eligible dependents, while also coordinating benefits with Medicare. Previous roles at UMWA include Provider Network & Office Specialist and Beneficiary Care Representative. Andrea began their career as a Front Office Assistant at Med Express Urgent Care LLC. Academically, Andrea holds a Bachelor of Science in Business Administration with a focus on Management and Operations from Concord University, completed in 2020.