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Jonathan Smith has extensive work experience in the IT and Change department. Jonathan held the position of Head of IT & Change at both Bradford & Bingley and UKAR. In this role, they were responsible for managing various projects, including the implementation of the Government's Help to Buy ISA scheme and the merger of Northern Rock Asset Management and Bradford & Bingley. Prior to this, Jonathan worked as a Treasury Systems Manager, where they oversaw the service delivery and development of Treasury systems. Jonathan successfully implemented the Quantum Treasury Management System and associated interfaces. Before joining UKAR, Jonathan was a Business Systems Manager at Bradford & Bingley, focusing on Treasury and Wholesale Banking.

Jonathan Smith attended Staffordshire University from 1991 to 1995. No specific degree or field of study is mentioned. In November 2023, they obtained a certification in CISMP from Nemstar - Information & Cyber Security Training Specialists.