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Jo Blower is a seasoned Customer Oversight Specialist at UKAR, with over 27 years of experience in the Financial Services sector. Currently engaged with the Yorkshire Building Society Group in Service Management and holding an ITIL Foundation qualification, Jo has previously held significant roles at IBM UK Limited as Chief Dispatcher and IT Specialist, where responsibilities included ensuring compliance and user access for critical systems. Earlier experience at Bradford & Bingley encompassed various positions from Information Security Technician to Business Analyst, contributing to the Year 2000 project. Jo completed secondary education at South Craven Secondary School, achieving a first degree.