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Mark Totten is a dedicated professional with a diverse background in library services, education, customer experience, and event management. Currently serving as the Teen and School Aged Services Librarian at Hershey Public Library, Mark previously worked as a Preschool Teacher at Elizabethtown Child Care Center. Mark's experience at Uniguest spanned various roles including Sr. Living Product Manager, where responsibilities included customer collaboration and advisory sessions, and Manager of Learning and Customer Experience, focusing on customer onboarding and support initiatives. Earlier roles included Front Office Manager at Urgo Hotels and Resorts, where guest experience was maximized, and Promotions Manager at The Walt Disney Company, where Mark led large teams and successful events. A Bachelor of Arts in Theater Arts - Directing from Marymount Manhattan College complements Mark's extensive professional journey.