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James Robinson is a seasoned customer support professional with extensive experience in the SaaS industry. Currently serving as a Senior Customer Support Advocate at Typeform since June 2017, James leads complex case management, contributes to the development of internal knowledge resources, and enhances team training and onboarding processes. With previous roles at Typeform as a Customer Support Advocate and a Digital Marketing Assistant at Love Camden, James has demonstrated expertise in customer engagement, project management, and digital marketing strategies. Earlier experience includes Customer Service Lead and Advisor positions at BCSG, where James focused on quality support and training initiatives. James holds education credentials from Squared Online and Zenos Academy, along with a high school diploma from Finchley Catholic High School.