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Vishnu Prem Puthankudiyil has extensive experience in customer service and passenger handling within the aviation industry. Currently serving as a Customer Service Specialist at Zil Money since November 2021, Vishnu also holds a position as a Passenger Service Agent at OSS, where responsibilities include managing passenger services at NATO Military Airport in Kabul, Afghanistan. Previous roles include serving as a Passenger Service Agent and eventually Team Lead at KBR, Inc., alongside experience as a Reservations Ticketing Agent at Arab International Tours and Travel in Cochin, India. Vishnu began a career in the aviation sector at KCIC Pvt Ltd as a Passenger Service Agent. Educational qualifications include a Bachelor's degree in Sociology from the University of Calicut and a Diploma in IATA UFTAA from Speedwings Academy for Aviation Services, complemented by a High School Diploma in Science.