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Carol C. has a diverse work experience. Carol began their career in 2010 as a Solution Lead at Cathay Pacific Airways. Carol then moved on to Innovation Lab Technology Pte. Ltd. in 2019, where they served as a Project Manager. That same year, they also worked as a Manager, Digital Strategic Projects at Melco Resorts & Entertainment. In 2020, they became a Technical Lead (Product Owner) at The Hong Kong Jockey Club, and is currently a Product Manager at Tyk, a position they have held since 2022.

Carol C. has obtained a Master's degree in Computer Science and a Bachelor's degree in Cognitive Science from The University of Hong Kong. Carol has also obtained several certifications, including KCNA: Kubernetes and Cloud Native Associate from The Linux Foundation in October 2022, Solace Certified Event Driven Architecture Practitioner from Solace in March 2021, Beyond Smart Cities: Emerging Design and Technology from MIT MediaLab in September 2019, Digital Strategies for Business: Leading The Next-Generation Enterprise from EMERITUS Institute of Management in April 2019, Professional Scrum Product Owner (PSPO I) from Scrum.org in June 2018, MIT Big Data and Social Analytics from MIT School of Architecture and Planning in November 2017, and Professional Scrum Master I (PSM I) from Scrum.org in August 2017.