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Shannon Caldwell is a seasoned professional with extensive experience in healthcare and employee benefits consulting. Currently serving as a College Success Coach at What's Next Consulting since June 2023, Shannon has been instrumental as an Account Executive at TX Health Benefits Pool since October 2019, excelling in developing employee benefit packages and managing client enrollment processes. Previous roles include Account Executive at Fringe Benefit Group and Supervisor at Optum, with notable experience at UnitedHealthcare as a Senior Team Lead and Behavioral Health Coach. Educational qualifications include a Master of Science in Health Care Administration from Colorado State University Global and a Master's in Family Psychology from Hardin-Simmons University. Shannon is recognized for building strong client relationships and achieving a client retention rate of 99%.