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TianXiang Mao has over a decade of experience in customer support and service roles across various industries. Currently, as Senior Customer Support for APAC at Twist Bioscience since April 2021, TianXiang resolves product and order inquiries, collaborates with stakeholders, and facilitates sales orders while ensuring customer satisfaction. Prior experience includes Senior Customer Support at Illumina, where responsibilities encompassed validating technical order details and providing customer updates. Earlier roles included Order Manager at Philips Lighting and Customer Service Representative at Turbomeca, managing profiles for military and civil customers in multiple regions. TianXiang also held a Sales Administrator position at CTC Travel, focusing on marketing initiatives. Educational qualifications include a Bachelor of Innovation and Entrepreneurship from the University of Adelaide and a Diploma in Information Technology from Temasek Polytechnic. Proficient in SAP Business Information data structures, TianXiang adeptly handles sales, purchase, quotation, invoicing, and shipping documentation.