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Edward Lee is a seasoned IT professional with extensive experience in technical support and systems engineering. Currently serving as a Sr. IT Support Engineer and Team Lead at Twist Bioscience, Edward leads a team providing support to 1,500 users in diverse environments, while developing IT policies for enhanced service delivery. Prior roles include Systems Engineer at Cityblock Health, where Edward managed Google Workspace and user deployments, and Sr. IT Support Specialist at Jazz Pharmaceuticals, delivering VIP desktop support and facilitating executive meetings. Edward's career also includes significant contributions at Pearson Education, overseeing technology support for both on-site and remote users, and leading a successful email migration project. Edward holds a BoS in Mathematics and Computer Science from the University of Illinois Chicago.