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Cheryl Olonan is an experienced professional with a background in customer support, clinical technology, and manufacturing. Currently serving as an NGS Customer Support Specialist at Twist Bioscience since July 2020, Cheryl focuses on the NGS custom panel product line within the synthetic DNA sector. Prior roles include Clinical Technology Specialist at ImprimisRx, where Cheryl assessed EMR systems and trained clinics nationwide, and Customer Care Advocate at Imprimis Pharmaceuticals, Inc., assisting patients with prescription processing. Cheryl’s experience also includes a Customer Service Representative position at Visual Communications Company, Office Manager for a private internal medicine practice, and Assistant Manufacturing Technician at Genentech, where adherence to stringent protocols was crucial. Cheryl holds a Bachelor’s Degree in Biology from San Diego State University and a Full Stack Web Developer Certificate from UC San Diego Extended Studies.