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Swapnil T. has years of experience in technical support and customer service roles, including positions at companies like Twilio Inc., Blue Jeans Network, and Cisco Systems. Their expertise lies in troubleshooting various technical issues, overseeing team performance, mentoring new team members, providing training to customers, and maintaining service level agreements. Swapnil T. holds a Master's degree in Electrical and Electronics Engineering from California State University, Long Beach, and a Bachelor's degree in Electronics from Mumbai University.