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Shilpa ES is a seasoned professional with extensive experience in product management and customer engagement across multiple high-profile companies. Currently serving as a Principal Product Manager at both Twilio and ServiceNow, Shilpa has previously held significant roles at SAP Customer Experience, including Customer Engagement Executive, CX Product Lead, and Senior Product Developer. Additionally, Shilpa has experience as a consultant, showcasing a strong background in driving customer-centric solutions and product development in the tech industry.