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Sarah (Piantedosi) Morse serves as the Regional Director of Customer Success at Twilio, a position held since August 2024. Prior to this role, Sarah was the Head of Customer Success at Prodigal from September 2022 to August 2024, leading the post-sale organization which included implementation and customer support. Furthermore, Sarah has held various positions at Reprise, progressing from Customer Success Manager to Director of Customer Success between January 2021 and July 2022, where responsibilities included developing the customer lifecycle. Sarah's experience also includes roles as Customer Success Director at Medallia, Manager of Customer Success at ClearCompany Talent Management Software, and Business Development Representative at EnerNOC. Earlier career roles at Fidelity Investments included Charitable Planning Associate, Fundraising Associate, and Customer Service Representative. Sarah holds a Bachelor of Arts degree from the College of the Holy Cross.