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Luis Antonio Medina Gonzalez currently serves as Team Lead for Technical Support Engineers at Twilio, a position held since August 2021. Prior to this role, Luis held various positions at Twilio, including Messaging Technical Support Engineer 3 and Messaging Technical Support Engineer 2. Before joining Twilio, Luis worked at Sutherland from March 2019 to September 2021, where responsibilities included roles as an Escalation Technical Support Engineer and Technical Support Engineer. Luis completed an undergraduate degree in Systems Engineering at Pontificia Universidad Javeriana from 2015 to 2019.