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Archita Shah is an experienced professional in customer support and technical account management, currently serving as Manager of Personalized Support at Twilio since May 2021. Prior to this role, Archita held various positions at TIBCO from June 2011 to November 2020, including Customer Support Manager and Senior Technical Support Engineer, where responsibilities included ensuring customer service excellence and providing Tier 3 support for complex software configurations. Archita began the career as a Database Programmer and Administrator intern at Radius Financial Group Inc in 2010, focusing on mortgage processing software optimization. Archita holds a Master's degree in Computer Science from Northeastern University and a Bachelor's degree in Computer Engineering from CITC.